Delete Your Account
Two ways to delete your account
As of this page's publication, SomaSkul supports account deletion in two ways:
- In the app. Open SomaSkul, go to Profile (parents: Account & settings), open Help, privacy & account (parents: Privacy, terms & account), and tap Delete My Account. You'll be asked to confirm once before anything is deleted.
- By contacting us directly, if you can't access the app — for example, if you no longer have the phone the account was set up with. See "How to request deletion without the app" below.
Who can request deletion
Anyone signed in to a SomaSkul account can delete it from the app. A parent can also remove a student from the Family Dashboard: open the student and tap Remove this student, which deletes that student's account. A parent account can be deleted only after every student has been removed: remove each student first (open the student, tap Edit details, then Remove this student), then delete your own account. Until then the app will ask you to remove your students first.
What gets deleted
When you delete your account:
- Your homework questions and the AI-generated answers to them
- Your study progress, subject/topic performance tracking
- Your flashcard decks and cards
- Your account's identifying details (name and phone number are replaced with a non-identifying placeholder, so the account can no longer be used to log in)
This happens immediately when you confirm the deletion in the app.
What may need to be retained
A small number of records are kept even after deletion, for reasons explained fully in SomaSkul's Refund & Cancellation Policy and internal Data Deletion Policy:
- Payment records (Paystack payment reference, amount, plan) — required for accounting and fraud-dispute purposes independent of a deletion request. These are not linked back to your deleted profile information.
- Referral and reward history — kept in a form that supports fraud prevention for SomaSkul's referral program, without your name or phone number attached to it after deletion.
What happens to your subscription
Deleting your account does not issue an automatic refund for time remaining on a paid plan. See our Refund & Cancellation Policy if you believe a refund applies to your situation.
What happens to information stored only on your phone
Your conversation history with SomaSkul's AI tutor, ZANA, is stored only on your phone; SomaSkul's server does not keep a copy. Deleting your account through the app does not reach into your phone's local storage. To remove this local copy, uninstall the SomaSkul app, or clear its storage through your phone's settings.
How deletion requests are verified
Deletion requested from inside the app is verified the same way every action in SomaSkul is authenticated: you must be signed in. If you contact us to request deletion without using the app, we will ask you to confirm details about the account (such as the phone number on file) before proceeding, to prevent someone else from deleting your account on your behalf.
How to request deletion without the app
Email [email protected] from any address, with the phone number on the account and the name of the account holder (and of the student, if you are asking about a student). We will confirm the request with you and reply within 7 days.
Deleting some of your data without deleting your account
You can ask SomaSkul to delete part of your data and keep using your account. Email [email protected] with the phone number on the account and what you want deleted, for example:
- a student's study progress, results and mastery history;
- saved homework questions and their answers;
- flashcard decks and cards.
We will confirm the request with you and reply within 7 days. Payment records are kept, as explained above. You can also do some of this yourself: a parent can remove a student (which deletes that student's account), and ZANA chat history is removed by clearing the SomaSkul app's storage in your phone's settings.
Questions
If you have questions about what happens to your data, see our Privacy Policy, or reach out using the contact details there.