Subscription & Billing Terms

# SomaSkul Subscription & Billing Terms

Version 1.1 Effective date: 2026-10-22 Last updated: 2026-10-22

## 1. Plans and pricing

SomaSkul is paid for by a parent or guardian, and the price is per student:

• A payment covers every student on the parent's account who is active or waiting to

start. For example, a Term plan for three students costs 3 × 900 = KES 2,700. The checkout shows the number of students and the total before you pay.

• A student added after you pay is not covered by that payment.
• Students cannot make payments, and the app does not show students plans or prices.
• The Lifetime plan is no longer sold. Anyone who already bought it keeps it.

Prices are set by SomaSkul's server. Nothing on your phone sets or changes a price; the server works out what you owe from the plan you choose and the number of students.

## 2. Free trial

Each new student a parent adds gets a 14-day free trial, starting when the student is added. No payment details are needed for the trial. The number of free trials per family is limited; once a family's trials are used up, a newly added student can start studying after the parent pays.

## 3. How payment works

Payments are made on the SomaSkul website, not inside the app, at somaskul.co.ke/pay:

1. Enter the phone number of your SomaSkul parent account and the code we send you by SMS. 2. Choose a plan. The page shows the price per student and the total. 3. Pay through Paystack, our payment provider, using M-Pesa, Airtel Money or a card.

SomaSkul does not see or store your card details or mobile-money PIN; those are handled by Paystack and your mobile-money provider.

## 4. How activation works

Your plan is activated only after the payment is confirmed to SomaSkul's server by Paystack — never because of anything the app or a web page claims. Specifically:

• When your payment completes, Paystack notifies SomaSkul, and SomaSkul's server checks

the payment with Paystack directly.

• The amount and currency must match the checkout exactly. If they do not, no plan is

activated and the payment is flagged for a SomaSkul staff member to review.

• Each payment is recognised only once. If the same confirmation arrives twice, it does

not activate or charge anything twice.

• If the payment does not succeed, nothing is activated and no money is taken.

## 5. Expiry and renewal

• Each plan lasts for its fixed duration, counted **from the moment the payment is

confirmed. When it ends, the student's paid access ends automatically. Study history, results and progress are not deleted** when a plan ends.

• SomaSkul does not auto-renew. Each payment is a separate purchase; there is no

recurring billing and no saved payment method that SomaSkul charges automatically. You pay again when you want to continue.

• **Paying again while a plan is still running starts the new plan from the day of

payment; the days left on the current plan are not added to it.** To avoid losing days, pay when the current plan is about to end.

• Before a student's free trial ends, SomaSkul may send the parent one SMS saying when it

ends and where to pay.

## 6. Fair use of cloud AI help

Studying from SomaSkul's notes and other offline features is not limited. Help that needs SomaSkul's cloud AI (for example, photo homework help or generated mock exams) has fair-use limits that depend on the plan, so that the service stays affordable and available for everyone. When a limit is reached, the student can keep studying from the notes.

## 7. Grace periods

There is no grace period: paid access ends when the plan's end time passes. Pay again any time to continue.

## 8. Failed, pending or duplicate payments

• If a payment fails or is not completed, no plan is activated and there is nothing to

refund.

• If money left your account but the plan was not activated, email

[email protected]. SomaSkul staff can ask Paystack about the payment and, if Paystack confirms it, activate the plan.

• If you paid twice by mistake, both payments are recorded and the second one restarts

the plan from its own date (§5). You can get the second payment refunded (see the Refund & Cancellation Policy, somaskul.co.ke/refunds).

## 9. Cancellation

Because SomaSkul does not auto-renew, there is nothing to cancel: simply do not pay again when the current plan ends. See the Refund & Cancellation Policy (somaskul.co.ke/refunds) for plans already paid for.

## 10. Changes to pricing or plans

Current prices are always shown on somaskul.co.ke/pay before you pay. Before a price increase takes effect, we will tell parents by SMS or in the app. A price change never affects a plan that has already been paid for.