Refund & Cancellation Policy

# SomaSkul Refund & Cancellation Policy

Version 1.0 Effective date: 2026-10-10 Last updated: 2026-10-10

## 1. Cancelling

SomaSkul plans do not renew automatically. Each payment buys a fixed period (a day, a week, a month or a term) for each student it covers. There is nothing to cancel: if you do not want to continue, simply do not pay again when the plan ends. Access continues until the end of the period you paid for.

## 2. When you get a refund

You get a full refund if:

• You were charged twice for the same purchase, or
• You paid, but the plan was never activated and we cannot activate it for you.

If money left your account but the plan did not start, contact us first: usually we can confirm the payment with Paystack and activate the plan straight away, which is faster than a refund.

## 3. When there is no refund

Once a plan has started, it is not refunded, in full or in part, including if you stop using SomaSkul before it ends. Free trials involve no payment, so there is nothing to refund.

Nothing in this policy limits any right you have under Kenyan consumer law that cannot be excluded by agreement.

## 4. How to ask for a refund

Email [email protected] within 7 days of the payment, with:

• the phone number on the SomaSkul account,
• the date and amount of the payment, and
• the payment reference or M-Pesa/Airtel confirmation message, if you have it.

We reply within 3 working days. An approved refund is sent back through Paystack to the method you paid with (M-Pesa, Airtel Money or card); how long it then takes to reach you depends on that payment provider.